Shipping Information

COVID UPDATE –  January 2022

Vet Meds For Pets wishes to advise our customers that at present, there are delays with mail processing and deliveries.

Current shipping times for domestic and international shipping services are as follows.

Australian Domestic Standard Parcels:  7 to 14 business days.

Australian Express:  3 to 6 business days.

Standard International and Express International: 15 to 35 business days.

DHL Express International:  10 to 21 business days.

PLEASE NOTE: These time frames are an estimate only.  Delivery times will depend on the postal services worldwide and how busy they are the time of processing and delivery.

TRACKING NUMBERS: Your order will have a tracking number.  This tracking number can be used on the Australia Post website and on your national mail carrier website.

If you have any concerns with the tracking on your parcel, please contact your national mail carrier with your tracking number for further assistance. 

Once an order has been dispatched and collected by Australia Post or DHL, Vet Meds For Pets no longer has any control over the handling and delivery times of the parcel. 

Vet Meds for Pets team will continue to do our best to respond to your queries during this difficult time and ask that you please treat our people with respect and understanding. Thank you for your patience and cooperation.

Shipping Update – Attention Customers of EU member states.

Please be advised that from 1 July 2021, the EU have introduced reforms to the value-added tax (VAT) These changes include the removal of the €22 VAT-free threshold. All items from €0-150 will have VAT, customs clearance fees applied. Orders over €150 VAT and Fees remain the same upon customs clearance. These additional fees and VAT will be payable by the customer/receiver before your parcel can be cleared from customs. You will be notified by your local customs that you have an International parcel awaiting clearance. Goods cannot be sent direct to customers until the VAT has been collected. This may add delivery delays due to customs processing.

Please be advised that this is not an extra charge from Pets Megastore and that the VAT payable is the responsibility of the customer/receiver upon your parcel being cleared from customs. In the event of any parcels being returned to Pets Megastore due to non payment of VAT a refund will be applied upon receipt for the product only, shipping costs are not refundable.

If you have any questions or require further information please feel free to contact us at sales@vetmedsforpets.com

What payment methods do you accept? 

Paypal and Credit/Debit cards. (Please note that credit/debit card payments are temporarily unavailable) Paypal is currently the only payment method.

We accept Mastercard, Visa, American Express, Discover card, debit cards and E cheques via the world's most trusted payment gateway Paypal. One off payments are accepted by Paypal or you can create an account or use and existing account. 

Is it safe to use my Credit Card at your shop? 

Vet Meds For Pets uses Paypal, which is one of the worlds most recognized & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 128 bit SSL encryption provided by Paypal. Credit card details are used only for processing of payment and are never stored in our database. 

How much is shipping? 

How long are the shipping times?

United States of America
Standard: $15.50AU (15-35 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)
Express: $42.09AU (15-35 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)
DHL Express: $42.00AU (10-21 business days) for your parcel to arrive by Air Mail & delivered by DHL to your door. (Tracking number available on request)

Canada
Standard: $15.50AU (15-35 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)
Express: $42.09AU (15-35 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)
DHL Express: $42.00AU (10-21 business days) for your parcel to arrive by Air Mail & delivered by DHL to your door. (Tracking number available on request)

Rest Of World – International Express 15–35 business days. Standard Post 15-35 business days. (Note: Customers of EU member States, VAT is now payable by you at customs and may cause additional delivery delays)

Tracking Numbers: Once your parcel arrives in your country it can be tracked through your local postal carriers website ie. USPS Mail, Canada Mail, Royal Mail, DHL etc.)

If you live in a capital city within Australia:

  • Flat Rate: $6.95AU (7-14 business days)
  • Express Post: $10.85AU (3-6 business days) depending on location.

Why is there no telephone contact numbers to call?

Vet Meds For Pets has reduced all costs to provide you with the best possible prices. Our busy clinic finds it easier and more cost effective to answer all your inquires by email. All emails and messages will be answered within 24 hours. 

Having problems making a payment with Pay Pal?

Please email us at sales@vetmedsforpets.com and we can help you through this payment gateway.

PayPal is the safer, easier way to pay online.

Secure:

Never expose your credit card number to the merchant. 

100% protection against any unauthorized payments sent from your account. 

Every purchase confirmed with an email receipt. 

Convenient:

Speed through checkout whenever you shop online.

No need to retype your financial information.

Do you offer wholesale? 

Our prices are already priced below regular retail prices. If you are a regular customer or shop in larger volumes you may qualify for our Loyalty Discount.