Frequently Asked Questions

Attention Customers of EU member states.

Please be advised that from 1 July 2021, the EU have introduced reforms to the value-added tax (VAT) These changes include the removal of the €22 VAT-free threshold. All items from €0-150 will have VAT, customs clearance fees applied. Orders over €150 VAT and Fees remain the same upon customs clearance. These additional fees and VAT will be payable by the customer/receiver before your parcel can be cleared from customs. You will be notified by your local customs that you have an International parcel awaiting clearance. Goods cannot be sent direct to customers until the VAT has been collected. This may add delivery delays due to customs processing.

Please be advised that this is not an extra charge from Vet Meds for Pets and that the VAT payable is the responsibility of the customer/receiver upon your parcel being cleared from customs. In the event of any parcels being returned to Vet Meds for Pets due to non payment of VAT a refund will be applied upon receipt for the product only, shipping costs are not refundable.

If you have any questions or require further information please feel free to contact us at

What payment methods do you accept?

Paypal and Credit/Debit cards. (Please note that credit/debit card payments are temporarily unavailable) Paypal is currently the only payment method.

We accept Mastercard, Visa, American Express, Discover card, debit cards and cheques via the world's most trusted payment gateway Paypal. One offpayments are accepted by Paypal or you can create an account or use and existing account. 

Is it safe to use my Credit Card at your shop? 

Vet Meds for Pets uses Paypal, which is one of the worlds most recognized & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 128 bit SSL encryption provided by Paypal. Credit card details are used only for processing of payment and are never stored in our database. 

How much is shipping? 

Please see this information in the “shipping” section.

All orders are typically shipped the same day the order is placed, or the following business day.

Orders placed during the weekends or holidays will be shipped the next open business day.

Vet Meds For Pets is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following:

  • the unavailability or refusal of a person to accept delivery of the shipment; acts of God;
  • insufficient information provided by a customer;
  • the application of security regulations imposed by the government, or otherwise applicable to the shipment;
  • strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Why is there no telephone contact numbers to call?

Vet Meds For Pets has reduced all costs to provide you with the best possible prices. Our busy clinic finds it easier and more cost effective to answer all your inquires by email. All emails and messages will be answered within 24 hours.

Having problems making a payment with Pay Pal?

Please email us at and we can help you through this payment gateway.

PayPal is the safer, easier way to pay online. Pay with your credit card without exposing your credit card number to the merchant. Plus, speed through checkout whenever you shop online.

Secure: Never expose your credit card number to the merchant. 

Every purchase confirmed with an email receipt. 

Convenient: Speed through checkout whenever you shop online. Pay with your credit card, debit card, or bank account. Your choice. No need to retype your financial information.