You may return eligible items to us within 14 days of your order being received for a refund or store credit which you can redeem on your next purchase.

To return a product please contact us within 14 days of your order being received, prior to returning your product.

Conditions of returns:

  • Merchandise must be as new, undamaged and in its original condition, in its original packaging with no writing on boxes or bottles, seals must not be broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer. 
  • All returns will be inspected by our return specialist. 
  • Partial and/or damaged returns will not receive a full refund. 
  • Items damaged during return shipping will receive partial or no refunbd at the discretion of Vet Meds For Pets.

Shipping costs are refunded only when the return is the result of our error and the entire order is returned. 

We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box.  Vet Meds For Pets are not responsible for lost or damaged packages. 

Please allow up to 7 days after receipt of your return for inspection and for our accounting department to review the type of credit being issued.
Please send the return items the order number and invoice, if possible.

Cancellations :

  • We strive to process and ship your order out within 48 hours of the day it’s ordered so that it is received in an expedited manner.
  •  If you decide to cancel your order, please do so by emailing us immediately at 
  • We cannot guarantee an email cancellation notice will be read in time to stop an order from shipping.
  • Orders cancelled after they have already been sent, becomes the customers responsibility to return the parcel as soon as it has been reccieved to receive a refund.

Refused Orders:

  • Should you decide to refuse to accept a package upon delivery, a refund will be issued for the order less shipping charges. 
  • Once an order has shipped, it is considered a complete sale. 
  • A refund will be issued once the item has been received and inspected by our return specialist. 

Damaged Product in Shipment:

  • Report any visible outside damage to for instructions. 
  • Please do not discard the product or the shipping box.

Defective or Incorrectly Shipped Products: 

  • Please contact us on immediately for instructions. 

Credit Card Charges:

  • The charge on your PayPal account will appear as Vet Meds for Pets.

Back orders:

  • We strive to process and ship your order out within 48 hours, if an item is unavailable you will be notified by email and given the option to cancel your order or a date will be provided for delivery.
  • Thank you for choosing to shop for your pet's needs at